Returns&Exchanges

If you receive wrong item or defective item, ouyiju.com agrees to return or exchange, you can get return or exchange by notifying us within 15 days after receiving the product.

If you do not notify us in time, we will not authorize you to return or exchange the product.All returns must be authorized. To obtain a return authorization, you must contact customer service for return authorization information.All items must be returned in new, unworn and unwashed condition. All original tags must still be attached.

If you return the product without authorization, we will not accept it or refund it.This policy does not apply to physical damage to the product caused by the user.Friendly Reminder: Return the item in the best way so that we receive the item faster and more accurately, and then resolve it as soon as possible.

Order Cancellation: Once an order is placed, it cannot be canceled. Cancellation Fee - All cancellations will be charged 15% of the purchase amount. Cancellations must be requested prior to shipment. Because we process all orders as quickly as possible within 6-8 hours of placing an order, we are not always able to cancel an order after it has been placed.

Hope you can understand this key point. Cancellation requests after an order has been placed will be handled in accordance with our returns policy. Please send us a message: EMAIL:18030083247@163.com. We will not be able to return a figure if it shows wear when disassembled.Returned figures must be in the same condition as they were received. A box for storing figures. This is the best packaging for returns. Dyed figures are non-returnable. We are not responsible for what may happen to the returned item during the return process: if we receive a damaged item, we will not be able to accept the return.

While we offer a return policy, given the time and money required, we would appreciate it if you could clearly state your questions and concerns before placing an order.

Please contact our customer service first to obtain the return address. All returned merchandise should be sent to the shipping address we emailed to you, if the address is incorrect we will not be responsible for any damages resulting therefrom.

Customs duties may involve duties, import taxes or other customs-related charges as determined by the customs office of the country of delivery.

Any charges on the package must be paid by the recipient and these charges are non-refundable. If these fees are charged, they are not included in the transaction made and the person receiving the package will be sent directly by the courier in the designated country. 

ouyiju.com has no control over these charges as customs policies and import duties vary from country to country. Buyers are encouraged to contact local customs for current charges prior to purchase.Friendly reminder: We do not cover shipping costs For returns and exchanges, you will be responsible for the return postage and shipping and handling charges for sending the exchanged item back to you.

We recommend that you add tracking and insurance to protect yourself when sending items to us, as we are not responsible for lost shipments.Shipping and handling charges are non-refundable.

ouyiju.com reserves the right to inspect returned items to determine if the product has been worn, used or altered. If the returned garment cannot be resold, we will charge the customer's credit card for shipping and return the garment to the customer.Buyer pays shipping to return product to us and shipping will be added to all exchanges.

Refunds will be issued to the credit card on file immediately upon arrival of the returned item.